Let's face it: data loss is a nightmare scenario. Imagine discovering that critical project details in Jira or essential Confluence documentation have vanished. It's not just an inconvenience; it can derail projects, impact revenue, and damage your reputation. The truth is, being proactive with backups is almost always a more cost-effective and overall better strategy than being reactive after a disaster has struck.
The key to understanding this lies in the shared responsibility model, particularly relevant in cloud environments like Atlassian Cloud. While Atlassian, as the service provider, focuses on securing the platform itself—the infrastructure, the applications, and the environment—you, the customer, are primarily responsible for securing the data you store within that platform. This includes the configuration of your products, user access management, and the data itself.
Let's break down the potential costs you face without a solid backup strategy:
In contrast, let's examine the investment in an Cloud backup solution:
Let's consider a real-world example to illustrate the ROI of backups.
Suppose a mid-sized Finance company with 150 employees relies heavily on Atlassian Cloud to manage its projects, track customer interactions, and store critical documentation. Without a backup solution, a ransomware attack encrypts the Atlassian data, rendering it inaccessible.
Estimated Disaster Recovery Costs:
In this scenario, the e-commerce company would have saved at least $90,000 by investing in a proactive backup solution.
Key Considerations When Choosing Third-Party Backup
When selecting a third-party backup solution for your Atlassian Cloud environment, several key considerations should guide your decision:
Leveraging third-party backup solutions can significantly enhance your Atlassian Cloud data protection strategy. By providing advanced features tailored to your specific needs, these solutions empower organizations to maintain control over their critical information while ensuring compliance and operational resilience.
When Logistics Plus—a global leader in transportation and supply chain solutions operating in over 50 countries with more than 1,200 globally distributed employees—experienced an accidental configuration change that impacted the majority of their Jira projects, their system essentially went down. Fortunately, they had just implemented Revyz Data Manager for Jira as part of a proof of concept. This timing couldn't have been more fortunate.
"With Revyz, we were able to reverse accidental configuration changes without any disruption to our users. The Revyz solution had our backs!" explains Brenden Lalli, Director of Information Technology at Logistics Plus.
This real-world example perfectly illustrates why every organization using Atlassian cloud products needs a robust backup and restore strategy.
Let's explore the seven critical reasons:
As Logistics Plus discovered, even experienced teams can make mistakes. A new administrator accidentally implemented configuration changes that affected most projects within their Jira instance. Without their backup solution, this could have resulted in extended downtime and lost productivity across their 1,200+ globally distributed workforce.
Many Atlassian users don't realize that cloud providers operate on a shared responsibility model. Atlassian is responsible for protecting the platform, but customers are responsible for protecting 100% of the data they add and any customizations they implement. Without a backup strategy, your organization bears this risk alone.
Before implementing their backup solution, Logistics Plus administrators spent hours manually copying configuration changes from sandbox to production environments—a time-consuming and error-prone process. With Revyz, they achieved 20x faster configuration copying between environments. A proper backup and restore strategy includes tools that facilitate safe configuration transfers between environments.
Within Jira, when data is deleted—whether issues, attachments, comments, or configuration objects—they are instantly and irrecoverably lost. For organizations like Logistics Plus, where Jira is business-critical, this presents a significant risk that only a third-party backup solution can mitigate.
The case study highlights that Logistics Plus achieved 20x faster configuration copying from sandbox to production environments. Their administrators now spend significantly less time on these tasks, allowing them to focus on more strategic initiatives that support the business across their operations in 50+ countries.
The "ever-present threat of an internal or external malicious attack" was a serious concern for the Logistics Plus IT team. With a proper backup and restore strategy, they gained peace of mind knowing exactly how they would recover affected data or configuration in the event of an attack, ensuring 100% of their Jira data remains secure 24/7.
A robust backup and restore solution provides an audit log of deletions and copy operations—showing who did what and when. This visibility is crucial for security, compliance, and troubleshooting purposes, giving administrators the context they need to understand changes to their Atlassian environment.
For Logistics Plus, implementing a backup and restore strategy wasn't just about risk mitigation—it transformed how they manage their Atlassian environment, reducing costs and saving hours of unnecessary manual work.
Their story demonstrates that when it comes to protecting your Atlassian data, the question isn't whether you'll need recovery capabilities but when.