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7 Top Jira Cloud Backup Providers 2024

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Backup and Restore Your Jira Cloud Data: A Comprehensive Guide

 

What is Jira?

Jira, developed by Atlassian, is a powerful suite of project management and collaboration tools. It comprises three main products:

  • Jira Software: The flagship product for agile software development and project management.
  • Jira Service Management: Streamlines IT service management and service-oriented workflows.
  • Jira Product Discovery: Supports early stages of product development.

 

Jira Software

Jira Software focuses on agile methodologies, offering:

  • Customizable Scrum and Kanban boards
  • Backlog management
  • Sprint planning tools
  • Robust issue tracking

These features enable teams to efficiently plan, track, and release software while maintaining organization throughout the development lifecycle.

Jira Service Management

This product improves IT service management through:

  • Self-service portals
  • Automated ticket routing
  • ITIL-aligned processes
  • Comprehensive incident, problem, and change management

It enhances communication between service teams and customers, improving overall service delivery.

Jira Product Discovery

As the newest addition, Jira Product Discovery helps product managers:

  • Capture ideas
  • Prioritize features
  • Make data-driven decisions about product roadmaps

It bridges the gap between ideation and execution, integrating seamlessly with Jira Software.

Together, these products offer a comprehensive solution for managing the entire product lifecycle. Their integration capabilities enable seamless workflows across teams and processes.

Native Security Measures For Data Protection

Atlassian implements robust data security measures:

  • Granular access controls: Administrators can set specific user permissions.
  • Infrastructure level disaster recovery: Expedites data recovery and minimizes potential downtime of the infrastructure it is hosting the application and data in
  • Cloud-based security: Various measures protect data and infrastructure

 

Shared Responsibility Model

Atlassian Cloud operates on a shared responsibility model for data protection:

  • Atlassian provides high availability and disaster recovery infrastructure.
  • Customers are responsible for protecting their data and the data disasters created by them which means taking regular data backups and integrity verification.

This model allows customers greater control over their data backups, enabling them to tailor the process to their specific needs.

Recommended Read → Read more on the Atlassian shared responsibilities model 

 

Why Does Backup & Recovery Matter for Jira Cloud Instances?

The successful execution of projects heavily relies on the comprehensive information stored within Jira systems:

Jira Software

  • Past issues
  • Project histories
  • Bug reports
  • Team comments
  • Sprint timelines

 

Jira Service Management

  • Service request logs
  • Incident reports
  • Change management records
  • Customer communication histories

 

Jira Product Discovery

  • Customer feedback
  • Feature ideation histories
  • Prioritization decisions
  • Product roadmap iterations

Losing this critical information can have detrimental effects on an organization at every level. Without access to historical data, teams may struggle to understand the context of ongoing projects or service issues, leading to errors, confusion, and delays.

To mitigate these risks, creating regular backups of the entire Jira Cloud ecosystem is crucial. This ensures that all valuable data is preserved, maintaining continuity and enabling teams to leverage past experiences for future success.

 

What is Jira Cloud Backup?

Jira Cloud backup is the process of creating manual duplicates of your Jira data and storing them in a separate location. This practice safeguards against various risks, including data loss, human errors, and unexpected incidents.

How to create a backup for Jira Cloud

Log in to your Jira Cloud account as an administrator.

  • Navigate to the administration section.
  • Click on Settings → System.
  • Under the "IMPORT" and "EXPORT" sections, select "Backup Manager."
  • Under "Backup for cloud," click "Create Backup for cloud."

 

Common Jira Cloud Backup Problems

 

No granular restore options

Jira Cloud lacks the ability to recover specific data elements without restoring the entire dataset. This can lead to data duplication or unintended overwriting of current information.

Consider this scenario:

  • A team member accidentally deletes a crucial project component.
  • This deletion triggers a cascade of information loss throughout the project.
  • Without granular restore, the team must restore the entire Jira instance from a previous backup.
  • This could result in losing all progress made since the backup was created.

 

Lack of real-time data capture

Jira Cloud's native export feature operates on a predetermined schedule, typically allowing full exports only once every 48 hours. This creates a significant limitation in backup coverage:

  • Modifications made between export intervals are not captured.
  • Critical issues occurring shortly after a backup could result in losing up to two days' worth of data.

 

High dependency on manual backup process

Jira Software lacks built-in automatic backup functionality, necessitating manual backups. This approach:

  • Is time-intensive and cumbersome, especially for large organizations.
  • Requires dedicated time and resources, potentially disrupting workflow.
  • Introduces risks of human error during backup file management.

💡Pro Tip → Enable 1-click backup and automation of your Jira data with Revyz

 

Why Consider an Alternative to Atlassian's Jira Cloud Backup?

 

Jira's native backup capabilities have several limitations:

 

1. Limited export options: Certain data types cannot be exported, including:


  • Third-party app data
  • Automation rules
  • Insight for Jira Service Management
  • Product access settings
  • Jira Service Management features powered by Opsgenie

 

2.  Infrequent backups: Full exports are limited to every 48 hours, leading to:

  • No real-time backups
  • Lack of granular restore options
  • Risk of losing up to 48 hours of data in case of an incident

 

3.  Data retention issues:

  • Atlassian Cloud deletes data after 30 days
  • Lack of immutable copies, making data vulnerable to ransomware attacks

 

4.  Specific limitations:

  • Unable to recover deleted data (e.g., accidentally deleted assets, issues, etc..)
  • Time-consuming backup creation
  • Potential non-compliance with industry-specific data retention policies

Given these constraints, organizations may need to consider third-party backup solutions for comprehensive, long-term data protection.

 

Choosing the Right Jira Cloud Backup Solution

When selecting a Jira Cloud backup solution, prioritize these key factors:

1. Data Security & Compliance

  • Robust encryption: Look for strong encryption protocols (AES, TLS, RSA, SHA) to protect data in transit and at rest.
    • Is able to demonstrate their encryption methodology
  • End-to-end encryption: Ensure data is encrypted during transfer between Jira Cloud and the backup storage.
  • Infrastructure level isolation
  • Has SOC2 Type2 or ISO27001 certifications
  • Data Residency support
  • Country of operation

2. Scalability and Performance

  • Handle data growth: The solution should accommodate increased data volume without impacting system performance.
  • Backup and restore speed: Prioritize solutions offering rapid backup and recovery times.
  • Backup frequency and duration: Choose a solution that aligns with your backup needs while minimizing system disruptions.
  • Incremental or differential backup: Consider these options to optimize backup efficiency.

3. Granular Restore Capabilities

  • As the saying goes, backup is easy, restoring data is hard. 
    • Coverage of specific objects: Ensure the solution can restore all types of Jira data objects.
    • Unlike old school backups, SaaS backups are heavily dependent on configuration of the SaaS application - Understand the vendors capabilities in managing Jira configurations
  • Selective data recovery: Opt for a solution that allows you to restore specific data elements, minimizing system impact.
  • Support for restoring configuration & data across sites, projects

4. Cost-Effectiveness

  • Flexible pricing: Select solutions with tiered pricing options to match your organizational needs.
  • Total cost of ownership: Evaluate upfront and ongoing costs, including maintenance, upgrades, and support.

5. Offsite Storage

  • Data redundancy: Choose a solution offering offsite storage to enhance data protection.
  • 3-2-1 backup rule compliance: Ensure the solution meets industry-standard backup best practices.

6. Automated Backups

  • Eliminate human error: Prioritize solutions with automated backup scheduling capabilities.

7. Atlassian Ecosystem Compatibility

  • Cross-product protection: Consider solutions that integrate with other Atlassian tools like Confluence.
  • Have single solution for all Jira products i.e. Jira Software, Jira Service Management, & Jira Product Discovery 
  • Atlassian Marketplace Signals
    • Cloud Fortified Badge - Security
    • Open Pricing
    • Sold via the Atlassian Marketplace
    • Reviews

 

8. Support

  • Technical knowledge of the support team
  • Hours of operation

 

By carefully evaluating these factors, you can select a Jira Cloud backup solution that effectively protects your organization's valuable data.

Protecting your Jira Cloud data is crucial for maintaining project continuity and safeguarding critical information. While Atlassian provides basic backup functionality, its limitations may not meet the needs of all organizations, especially those with complex data management requirements.

By understanding the importance of comprehensive backup solutions and considering third-party options, you can ensure that your Jira data remains secure, accessible, and compliant with your organization's needs. Remember to evaluate potential solutions based on security, scalability, restore capabilities, cost-effectiveness, and compatibility with your existing Atlassian ecosystem.

Investing time in selecting the right backup solution now can save your organization from potential data loss, downtime, and compliance issues in the future. Protect your Jira Cloud data today to ensure smooth project management and collaboration tomorrow.

 

 

Best Jira Backup As A Service Providers

 

1. Revyz

View Marketplace App

Data Security & Compliance: 

  • SOC2 Certified
  • Data Residency support: US, Canada, Germany, Australia, Singapore
  • Country where Head Quartered: USA

Restore Support: Revyz Data Manager for Jira Capabilities

Pricing: Transparent pricing Available in the Atlassian Marketplace

Atlassian Marketplace:

  • Cloud Fortified
  • App Reviews - Available in Marketplace
  • App Awards
  • Sold via the Atlassian Marketplace

Support - 24 x 5

 

2. Rewind

View Marketplace App 

Data Security & Compliance: 

  • SOC2 Certified
  • Data Residency support: US, England, Germany, Australia
  • Country where Head Quartered: Canada

Restore Support: Rewind Support Site

Pricing: Transparent pricing Available in the Atlassian Marketplace

Atlassian Marketplace 

  • Cloud Fortified
  • App Reviews - Available in Marketplace
  • App Awards
  • Sold via the Atlassian Marketplace

Support - 12 x 5

 

3. GitProtect

View Marketplace App

Data Security & Compliance: 

  • SOC2 Certified
  • Data Residency support: 
  • Country where Head Quartered: Poland

Restore Support: GitProtect Support Site

Pricing: Transparent pricing Available in the Atlassian Marketplace

 

Atlassian Marketplace 

  • Cloud Fortified
  • App Reviews - Available in Marketplace
  • Sold via the Atlassian Marketplace

Support - 12 x 5

 

4. TwinIT

View Marketplace App

Data Security & Compliance: 

  • SOC2 Certified
  • Data Residency support: 
  • Country where Head Quartered: Georgia

Restore Support: TwintIT Support Site

Pricing: Transparent pricing Available in the Atlassian Marketplace

Atlassian Marketplace 

  • Cloud Fortified
  • App Reviews - Available in Marketplace
  • Sold via the Atlassian Marketplace

Support - 12 x 5

 

5. Rubrik

View Marketplace App

Data Security & Compliance: 

  • SOC2 Certified
  • Data Residency support: 
  • Country where Head Quartered: USA

Restore Support: Rubrik Support Site

Pricing: Transparent pricing Available in the Atlassian Marketplace

Atlassian Marketplace 

  • Cloud Fortified
  • App Reviews 
  • Sold via the Atlassian Marketplace

Support - 24 x 5

 

6. HYCU

View Marketplace App

Data Security & Compliance: 

  • SOC2 Certified
  • Data Residency support: 
  • Country where Head Quartered: USA

Restore Support: Hycu Support Site

Pricing: Transparent pricing Available in the Atlassian Marketplace

Atlassian Marketplace 

  • Cloud Fortified
  • App Reviews 
  • Sold via the Atlassian Marketplace

Support - 12 x 5

 

7. Pro Backup

View Marketplace App

Data Security & Compliance: 

  • SOC2 Certified
  • Data Residency support: 
  • Country where Head Quartered: Belgium

Restore Support: Pro Backup Support Site

Pricing: Transparent pricing Available in the Atlassian Marketplace

Atlassian Marketplace 

  • Cloud Fortified
  • App Reviews 
  • Sold via the Atlassian Marketplace

Support - 12 x 5